Mediation is an out of court process, involving negotiation between the parties, where they work, with the assistance of a trained mediator, in attempt to resolve their issues.
As a mediator, Nicole will assist the parties in being a neutral figure who supports the parties in communicating with each other, and help them work towards possible resolutions to their issues.
Any resolutions must be agreed to by the parties involved in the process. It is a very different process than court, which would have a third party, make final and binding decisions for you. If an agreement is reached, than an agreement can be prepared for the parties to sign and make their decisions binding upon them.